WPLaunch WordPress Website Support
PREMIUM WORDPRESS
MAINTENANCE & SUPPORT
You ship your art. We'll handle the tech stuff.
Finally, now you can focus on growing your business without wasting time trying to figure out WordPress website maintenance and security by yourself.
The truth is working on your WordPress website can be hard. In fact, if you're a blogger, creator, or small business owner it's probably one of the biggest challenges you face.
And that's not even the worst part!
If you are spending time trying to figure out WordPress by yourself that means that you're probably not spending your time in your "zone of genius" where you need to be spending your time!
But now, luckily, there is a solution for your problem!
PRICING OPTIONS
zero risk guarantee
Try us out for 30 days. If you're not completely satisfied we'll cancel your service and refund you completely, no questions asked.
- Small jobs & tasks
- Response time
- Theme maintenance & support
- Managed core & plugin updates
- Backups
- Status reporting
- Cloudflare
- 24/7/265 protection via Sucuri
- e-commerce & membership
- Advanced site administration
Standard
- Small jobs & tasksunlimited
- Response time24 hours
- Theme maintenance & supportincluded
- Managed core & plugin updatesweekly
- Backupsreal-time
- Status reportingweekly
- Cloudflareyes
- 24/7/265 protection via Sucuriyes
- e-commerce & membershipno
- Advanced site administrationno
Pro
- Small jobs & tasksunlimited
- Response time24 hours
- Theme maintenance & supportincluded
- Managed core & plugin updatesweekly
- Backupsreal-time
- Status reportingweekly
- Cloudflareyes
- 24/7/265 protection via Sucuriyes
- e-commerce & membershipyes
- Advanced site administrationyes
NEED MORE?
customized plans starting at $497 per month
Let us create a custom-tailored plan for you. It can include any (or all) of the items above, along with dedicated development hours and more! Contact us to discuss your needs and how we can create the right solution for you.
what some of our customers are saying
PAMELA HODGES
“I love the work he does, he lets me feel safe, that my blog is protected from attacks, and all my stories are secure on the internet. I can count on Rob and his team to take care of the mechanics while I can focus on creating.”
pamelahodges.com
FREQUENTY ASKED QUESTIONS
All you want is the facts, so here they are.
Sergeant Friday would be proud.
Are there any limits to how many support requests I can submit each month?
There is no limit to the number of requests you can submit. These requests are scope-restricted, meaning we are not designing a new theme for you or configuring a WooCommerce store. These are tasks that can be completed by our team in 30 minutes to an hour.
If requests are more extensive than that we'll communicate to provide a roadmap on how best to proceed.
Does my site have to be a WPLaunch site in order to use this service?
We're glad to offer and provide this service to many of our WPLaunch customers, but your site does not have to be one that was built through our WPLaunch service in order to benefit from this service.
What are your operational support hours?
You can submit a request to our systems 24 hours a day, 7 days a week, 365 days a year. We respond to requests between 9am and 6pm Monday through Friday, Eastern Standard Time.
Can I switch my plan after I've started with you?
Yes! You can change between the Standard Plan and the Pro Plan at any time. Just keep in mind if you have an e-commerce website and you're on our Pro Plan any and all requests for help in reference to your shop will no longer be fulfilled by our team.
Conversely, if you start with our Standard Plan, and you add an e-commerce site and need help you can upgrade to the Pro Plan whenever you're ready and we'll be standing by to help!
Do I have to use a specific webhost to use your service?
Our preference is to work with sites hosted on our own platform, but we can work just about any webhosting service. We work with all the major hosting providers like Siteground, Bluehost, Media Temple, Liquid Web, Digital Ocean, Rackspace and more. If you have questions about your webhosting service, please reach out and we can discuss.
What is your refund policy?
If for whatever reason you are not satisfied with the service we provide for your website we will refund 100% of your money within 30 days, no questions asked.
After 30 days you can request to cancel your service at any time and you will no longer be charged for any services going forward from that point on. However, there are no pro-rated refunds provided.
What if I don't need help every month?
All WordPress websites have need of regular maintenance and upkeep that often should occur more often than monthly. However, if you'd like help for a single one-off task we can help you with a one-time work order.
Work orders are one-time task that are the same in scope and service level as our regular monthly service. Each work order is $77.
Is my site information I provide secure?
Absolutely! We store all passwords and login info that you provide in secured, encrypted systems, so your information is completely safe.
Furthermore, if you cancel your service with us we remove all your account information from our systems so there you can rest assured your information isn't just hanging around out there.
Can I have more than one website on my plan?
Each monthly plan is for one website which is one WordPress installation. We do not support WordPress multi-site configurations under one monthly service plan. Each website must have its own plan.
But do not despair! If you've got multiple websites you'd like to have us help you with we do have multi-site discounts available so please contact us so we can discuss a customized plan to meet your needs.
What happens if my WordPress website gets hacked?
Bottom line is we will help you get it cleaned up! You may be subject to a one-time fee in order to clean out the compromised files and then go through the hardening steps to make sure your site is locked up safe and secure.
STILL HAVE QUESTIONS?
We're here to serve so please drop us a line! We're happy to help with any questions you have.