Analytics
- Can I have more than one website on my analytics account?
- What does [secure search] mean?
- WPLaunch Analytics did not log a visitor which my other analytics app displayed. Why?
- How do I change my time zone?
- I lost my tracking code / Where do I get my tracking code?
- Does the tracking code need to go on every page, or just my homepage?
- WPLaunch Analytics never monitored my traffic, ever!
- WPLaunch Analytics is no longer tracking my traffic!
- I don’t see Spy traffic in my reports.
- How do I block my own visits to my web site from being tracked?
- There’s a significant difference between the reports I’m getting from WPLaunch Analytics and the other service that I use.
- Someone I know who lives in City A visited my site but s/he was reported as located in City Z.
- What’s the highest level of traffic that WPLaunch Analytics supports?
- How long is data stored for?
- Can I use WPLaunch Analytics on the same site as Google Analytics / Statcounter / etc?
1. Can I have more than one website on my analytics account?
Absolutely – we have several customers who have multiple websites on their accounts. If want to add an additional website to your account you simply need to order an additional analytics plan for your account.
2. What does [secure search] mean?
Currently, Google users who’re logged into their accounts while searching for information will have their search terms hidden from the referrer string for privacy reasons. The result is that analytics applications—including Google Analytics—have no knowledge of what these search terms were. When this happens, we’ll report these “hidden” data as [secure search].
3. WPLaunch Analytics did not log a visitor which my other analytics app displayed. Why?
There are many reasons why a visitor may not appear in your traffic logs:
- They’re using software that blocks tracking software or other “privacy” apps
- Our tracking servers were blocked by their firewalls
- Their browser is not sending a proper referrer
- The visitor is a bot. WPLaunch Analytics is particularly hard line in filtering out bots compared to other similar services. At first blush, this may show that our results are inaccurate but we only count real human visitors so the information you get is relevant to your needs
- The visitors have a slow connection so our tracking code didn’t have enough time to download and execute before they left the page
- Javascript was disabled
- You included them in your IP block list
4. How do I change my time zone?
You can specify and change time zones for each of your websites in the preferences area for that site.
5. I lost my tracking code / Where do I get my tracking code?
On your user homepage, click on “Preferences” (next to the website name), then the “Tracking Code” link located near the top—you’ll find the tracking code on this page.
6. Does the tracking code need to go on every page, or just my homepage?
Every page that you want to monitor must contain the tracking code. If your site has a “footer” file, then this will always appear at the bottom of all the pages in your site. Place the code on this file to automatically include the tracking code on every page.
7. WPLaunch Analytics never monitored my traffic, ever!
Make sure that your domain name was typed correctly in your site preferences. If not, then we won’t be able to track the traffic for that website. If the domain is correct, then there may be a couple of reasons why you’re experiencing this problem:
- The tracking code wasn’t installed fully (and correctly) on your site. Verify the HTML on your live site and if the tracking code’s not there, get a fresh correct copy of your tracking code and install it again on your site.
- Your site may be using “frames” to mask the real domain. Even if our tracking code is installed properly on site, your traffic won’t still be tracked if this is the case. For example, a visitor goes to “mydomain.com” but under the radar it’s loading “mydomain.geocities.com” in a frame. To obtain data on your traffic, use the second domain that you’re masking and not the first.
8. WPLaunch Analytics is no longer tracking my traffic!
Your tracking code may have been removed accidentally from your site when you restored it to a previous version that didn’t contain the code. Don’t panic. Check your live site via “view source” and look for the tracking code. If it’s not there, then get a fresh copy and re-install it. If the problem persists, contact us.
9. I don’t see Spy traffic in my reports.
The information that we supply via Spy is “live” data—meaning, this data arrives 1-5 minutes earlier than the data you’ll find on the rest of the service.
10. How do I block my own visits to my web site from being tracked?
Find the “IP tags and filters” section on your site preferences and enter each IP address that you don’t want included in the tracking report. It won’t prevent the person from visiting your site but it will tell our app to disregard the visit in the data reporting. You can also place a cookie on the same page so your own visits won’t be counted whatever your IP address is.
11. There’s a significant difference between the reports I’m getting from WPLaunch Analytics and the other service that I use.
No two analytics works the same way so you won’t get similar numbers from both. Particularly for “log analyzers” like AWStats, these services report ALL traffic to your site including those from bots and search engines. Most hosted services like ours only track human activity and that’s what gets reported.
12. Someone I know who lives in City A visited my site but s/he was reported as located in City Z.
A visitor’s location is identified through their IP address. Our geolocation database is 99% accurate on a country level, 84% accurate on a city level within the US, and approximately 70% accurate for cities outside the US. A third party stores this data on a proprietary format so we can’t change it, but it is updated once a month by the company that provides the service. Because there are 4.2 billion possible IPs that are constantly shifting, there’s some difficulty in keeping this information current.
13. What’s the highest level of traffic that WPLaunch Analytics supports?
For a single site, we allow up to 500,000 daily visitors and/or 1,000,000 daily page views. We imposed this limit because there’s a high level of detail on each visitor that lands on your site that we track. If these thresholds are breached, it places undue pressure on the database server which tracks and handles traffic. There are plans to accommodate the peculiarities of busy sites as well as a “Spy only” plan that doesn’t need database processing, both of which are perfect for websites that are way over our current limits.
14. How long is data stored for?
We can only store 30 days of history for free accounts. On the other hand, paid accounts have the privilege of having access to an indefinite history, except individual visitors and actions which take up large amounts of space. We only guarantee 6 months’ storage for this data but we only “purge’ them about once yearly. That means that at any time, you have 6 to 18 months of history for individual visitors and actions.
15. Can I use WPLaunch Analytics on the same site as Google Analytics / Statcounter / etc?
Yes. Our tracking code works well with other analytics apps and shouldn’t interfere with anything.